We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
■ Has a problem that would have stopped someone from buying the item if they had known about it
■ Is unsafe
■ Is significantly different from the sample or description, or
■ Doesn’t do what we said it would or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time.
If it is not repaired in a reasonable time, you can choose a refund or replacement.
Please keep your proof of purchase – for example, your receipt.
From Time to Time we make special offers on Memberships. These membership Offers come with a Full Money Back Guarantee of differing periods of 7, 14, or 30 days after your initial purchase depending on the offer.
We do this because we understand that somethings may not suit everyone.
So if you are uncomfortable or feel out of your depth we ask you to follow the process below as soon as possible
- Notify us immediately via email or call 1.300.552.182 after 12 noon Monday to Friday to arrange a Q & A Session for clarity
- If, after following the above steps, you feel out of your depth and you do not wish to continue we will gladly issue a full refund
When you pay via credit card or paypal your card will be charged for the next period’s payment on the renewal date.
If you wish to change your settings, cancel your membership or change your subscription you should login to the members area.
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